About eliteBDC
eliteBDC is a nationwide business solutions provider built around one simple goal: helping businesses create better customer experiences and capture more opportunities.
With 400+ clients, 200+ professionals, and 100+ years of combined leadership experience, our team provides call center solutions, BDC support, CRM optimization, training, recruiting, customer engagement strategies, and more.
We combine real people, proven processes, technology, coaching, and accountability to help our partners respond faster, communicate more effectively, improve conversions, and achieve measurable growth.
Why Choose eliteBDC?
Proven Performance
Decades of experience helping businesses improve customer engagement, conversions, and operational performance.
Customized Solutions
Call center, BDC, CRM, training, and customer engagement solutions built around your business—not a one-size-fits-all program.
Expert Training
Live and virtual coaching designed to strengthen communication, accountability, processes, and performance.
Scripts and Templates
Field-tested communication strategies and processes customized to your customers, team, and goals.
Ongoing Quality Control
Continuous monitoring, coaching, and performance reviews help maintain consistency and identify opportunities for improvement.
Why Choose eliteBDC?
Proven Performance
Decades of experience in automotive business development.
Customized Solutions
Tailored BDC & CRM strategies for your dealership.
Expert Training
Live and virtual coaching for your team’s success.
Scripts and Templates
Field-tested communication strategies that convert.
Ongoing Quality Control
Ensure consistency and performance with in-depth monitoring and feedback.
Our Services
From fully managed BDC and call center solutions to CRM optimization, training, campaigns, and specialized support, eliteBDC services can be customized around exactly what your business needs.
CRM Customization
Maximize efficiency with a CRM tailored to your dealership’s unique needs. We optimize configurations, automate workflows, and provide expert training to ensure seamless lead management and higher conversion rates.
Forms, Scripts and Templates
Empower your BDC team with high-converting scripts, proven templates, and structured processes to enhance customer interactions and close more deals.
Mystery Shop
Gain valuable insights into your dealership’s customer experience. Our team conducts secret shopper assessments via phone, web, chat, text, and social media—revealing gaps and opportunities for improvement.
BDC and CRM Performance Coaching
Join our weekly live virtual coaching sessions to refine your dealership’s sales process. From KPI analysis to performance optimization, onboarding checklists, and expert insights, we help your team stay ahead of the competition.
Recruitment
Find and hire the best BDC talent with our streamlined recruitment process. We handle job postings, candidate screenings, and final selections—ensuring your team is staffed with top-performing professionals.
Digital Marketing Assessment
Optimize your online presence with a detailed digital marketing audit. We analyze your website, SEO, social media, and ad performance—offering actionable recommendations to attract more leads and boost conversions.
Managed BDC Services
Let our expert call center act as an extension of your dealership. We professionally engage and follow up with leads across multiple channels—increasing appointments, boosting quality conversions, and maximizing your sales opportunities.
Group Virtual Training
Upgrade your team’s skills with interactive, live training sessions. We cover best practices, objection handling, and performance strategies to turn your staff into sales powerhouses.
Social Media Marketing
Grow your audience and convert followers into buyers with our expert-led social media management—combining strategy, scheduling, visuals, and targeted campaigns to boost engagement and deliver real results.
Steve S.
Internet Sales Manager, Worked for Sara
I reported to Sara for several years as an Internet Sales Consultant. Sara has a hands-on management style while still letting her reps function with independence. She is very detail oriented and is in constant assessment mode: If there is a better way to accomplish a task, Sara will find it. She is ambitious, energetic and professional in every respect. Sara also has an engaging personality which motivated her staff to strive for constant improvement. Working with Sara was a true pleasure.
Tia
BDC Manager January 2022
Thanks for the feedback. I will definitely be listening for a change in the way our BDC Rep works. We all took away from your session with her and have begun to implement the style you used for leaving voicemail. That has worked great. Our other agent already has received a call back from a customer that had not been answering
Jennifer C.
CRM Performance Manager, Vendor
I worked with Sara for several months with ELead CRM. She was helping with an internal BDC and Sara really knows her stuff. We worked well as a team, and she had really great ideas to get the store up and going. She knew her way through the CRM as well, and made sure everyone was always on the same page. I would definitely recommend Sara!
Corrine O.
BDC & Internet Manager, Client
I have known Sara for over 20 years in the Auto Business. Recently, we have hired her to help build our BDC department up from ground zero. She has handled all aspects of the BDC from hiring employees, training staff and setting up processes and templates for the department. We have had a ton of success because of her knowledge of not only BDC, but her automotive background. I highly recommend Sara….she is great to work with!
Todd T.
Service Manager, Worked with Sara
Sara is one of the most professional, persistent and forward thinking individuals I have had the pleasure of doing business with. I would highly recommend Sara for her skill set , determination and ability to get the job done.
Mike F.
Director of Operations, Worked with Sara
I worked with Sara for several years at our Automotive Dealership. Sara is excellent at many aspects of Automotive Dealership areas, including Service, New Car Sales, business development centers, marketing, and internet leads. She has a fantastic work ethic and is a great person as well!
Cori D.
CRM Operations Manager, Vendor
I’ve never worked with someone as on their game as Sara is. She is very professional and on point with business needs and processes. It was definitely a pleasure getting to know her and even learn some things from her!
Joesph I.
Finance Manager, Worked with Sara
Sara Hoagey has been a staple in the automotive industry for years. She has not only excelled at customer service, leadership, and overall success but she has been able to lead her staff to great things as well. A true woman of character, Integrity and morals. I loved the time I worked with her and anyone else would be lucky to have that opportunity.
Chet H.
Service Repair Facility Owner, Worked for Sara
It’s rare to meet someone with as much knowledge and professionalism as Sara . Sara is very focused and driven. Failure is not an option. I have been in the automotive business for almost 30 years, Sara is the best of the best in this industry.
Jeff S.
Indirect Lending Relationship Manager, Vendor
I have worked with and watched Sara develop in the automotive industry over the last 16 years. I worked with her directly as a finance and business manager. While working with her I observed her professionalism, attention to detail and profit motivation without the sacrifice of customer satisfaction. She is a team player that makes her surrounding co-workers rise up to a higher performing level. I would highly recommend her.
Thomas I.
Marketing Director, Vendor
Sara is very knowledgeable as well as a great instructor. She understands the automobile business and what it takes to be successful and move the needle!
Join Our Growing Community
Become part of the BDC & CRM Facebook Group with over 1,800 active members – a collaborative space where industry professionals share insights, strategies, and success stories.
Trusted by Leading Dealerships
We have partnered with dealerships nationwide to implement high-impact strategies that deliver measurable results.
Schedule Your Free Analysis
Take the first step toward dealership excellence. Fill out the form, and one of our eliteBDC specialists will connect with you soon.