Tia, BDC Manager January 2022
Effective tools that increase accountability. Education that boosts staff confidence.
Experience that leads to proven performance.
Be Elite.
We Excel In:
CRM Customization
We custom tailor CRM configurations for your dealership to meet your specific needs and provide extensive, professional training for your associates.
BDC and CRM Coaching
The eliteBDC community meets weekly via live virtual trainings to discuss KPI metrics, performance reviews, onboarding checklists, and more.
Managed Services BDC
Our call center serves as an extension of your dealership, professionally engaging leads across several sources to optimize sales opportunities.
Forms, Scripts, & Templates
We install custom operational forms and processes designed to maximize the performance of your BDC department.
Recruitment
Our recruitment team posts positions, prescreens candidates, and selects the best applicants for your team.
Live Virtual Training
We conduct live, interactive training with your team, providing valuable best practices and processes.
Mystery Shop
We conduct mystery shops on your dealership and your competition via phone, internet, chat, text, and social media.
On-Site Visits
Customized and tailored for your personal BDC and CRM needs, eliteBDC provides hands-on training so employees can practice their essential skills and receive direct coaching. EliteBDC will also help your dealership run a profitable BDC.
Testimonials
I worked with Sara for several months with ELead CRM. She was helping with an internal BDC and Sara really knows her stuff. We worked well as a team, and she had really great ideas to get the store up and going. She knew her way through the CRM as well, and made sure everyone was always on the same page. I would definitely recommend Sara!
Jennifer C., CRM Performance Manager, Vendor
I have known Sara for over 20 years in the Auto Business. Recently, we have hired her to help build our BDC department up from ground zero. She has handled all aspects of the BDC from hiring employees, training staff and setting up processes and templates for the department. We have had a ton of success because of her knowledge of not only BDC, but her automotive background. I highly recommend Sara….she is great to work with!
Corrine O., BDC & Internet Manager, Client
Sara is one of the most professional, persistent and forward thinking individuals I have had the pleasure of doing business with. I would highly recommend Sara for her skill set , determination and ability to get the job done.
Todd T., Service Manager, Worked with Sara
I reported to Sara for several years as an Internet Sales Consultant. Sara has a hands-on management style while still letting her reps function with independence. She is very detail oriented and is in constant assessment mode: If there is a better way to accomplish a task, Sara will find it. She is ambitious, energetic and professional in every respect. Sara also has an engaging personality which motivated her staff to strive for constant improvement. Working with Sara was a true pleasure.
Steve S., Internet Sales Manager, Worked for Sara
I worked with Sara for several years at our Automotive Dealership. Sara is excellent at many aspects of Automotive Dealership areas, including Service, New Car Sales, business development centers, marketing, and internet leads. She has a fantastic work ethic and is a great person as well!
Mike F., Director of Operations, Worked with Sara
Sara has been working as a consultant at our dealership for six months now. She came in assist us with moving a very new BDC to the next level. She used her expertise to train new BDC consultants, fine tune our CRM, build work flows and much more. Sara has dedicated her time to train our sales consultants to get the most of the CRM,to increase their personal sales, and to maximize their follow up skills for both sold and unsold customers. I would highly recommend Sara to assist you with your goals to increase sales and customer satisfaction. She has been a success in bringing us to a professional level in sales, service, and e-commerce.
Beth D., Sales Manager, Client
I’ve never worked with someone as on their game as Sara is. She is very professional and on point with business needs and processes. It was definitely a pleasure getting to know her and even learn some things from her!
Cori D., CRM Operations Manager, Vendor
Sara Hoagey has been a staple in the automotive industry for years. She has not only excelled at customer service, leadership, and overall success but she has been able to lead her staff to great things as well. A true woman of character, Integrity and morals. I loved the time I worked with her and anyone else would be lucky to have that opportunity.
Joesph I., Finance Manager, Worked with Sara
Sara Hoagey is an Automotive Industry Master. I have known Sara for 15 years and worked with her at a highline dealership and most recently, in the aftermarket industry. While we were at the dealership together, I observed the CEO recognize her knowledge, determination and leadership abilities and assign her managerial positions in Sales, Finance, Service, and the BDC. He knew that Sara had the talent to problem solve, enhance the bottom line, and motivate others within each department. She is continuously educating herself on the latest innovations in all areas of Automotive including technology, aftermarket products and services, effective business development and communication, marketing, and human resources. With over 20 years of diverse experience, she is a true guru in her field. Sara’s main objective is to take companies to the next level and will not stop until she discovers ways to make that happen. She has evolved with the growing changes in the business and is always looking forward. Her worth is immeasurable. So proud to call her a coworker, partner, and friend.
Amy O., Dealer Relations Manager, Worked with Sara
Sara Hoagey has an excellent track record for creating effective, results focused instructional programs. She knows how to assess and develop training solutions for a wide range of corporate requirements. She knows how to find the best ways to increase sales associates productivity. Sara teaches how to build solid relationships through effective interpersonal skills.
Her extensive background in developing and implementing training programs and instructional materials to help staff and management grow and excel is unsurpassed.
Greg B., Internet Sales Consultant, Client
It’s rare to meet someone with as much knowledge and professionalism as Sara . Sara is very focused and driven. Failure is not an option. I have been in the automotive business for almost 30 years, Sara is the best of the best in this industry.
Chet H., Service Repair Facility Owner, Worked for Sara
I have worked with and watched Sara develop in the automotive industry over the last 16 years. I worked with her directly as a finance and business manager. While working with her I observed her professionalism, attention to detail and profit motivation without the sacrifice of customer satisfaction. She is a team player that makes her surrounding co-workers rise up to a higher performing level. I would highly recommend her.
Jeff S., Indirect Lending Relationship Manager, Vendor
Sara is very knowledgeable as well as a great instructor. She understands the automobile business and what it takes to be successful and move the needle!
Thomas I., Marketing Director, Vendor
Sara is one of best people I have ever had the pleasure of working with. She is the epitome of, and has that rare and hard to find combination of “Passion and Drive” meets “Talent and Know How”. She worked and achieved her great successes working very independently, without a lot of oversight. To Sara – “Good is the enemy of great” that even with her great number of “victories” – she was tireless in her efforts to always try to improve her areas of responsibility, always looking for ways to improve results – people – processes – everything. In summary: Talent + Passion and Drive + Results Oriented and Achiever = The best I ever saw at what she does !
Steve C., Vice President of Sales, Managed Sara Directly
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Dealers We’ve Worked With
























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Elite Academy
Elite Academy provides virtual curriculum in an easy-to-access format that is available 24/7/365. Our educational course is designed to build confidence and enhance dealership performance. Your continued success is our goal!