Meet Sara Hoagey – CEO and Founder
With over two decades of hands-on experience in the automotive industry, Sara Hoagey has worked in nearly every dealership role — from sales to service operations. Recognizing the massive need for professional Business Development Center (BDC) and call center solutions, she founded eliteBDC to deliver expert lead handling, rapid response, appointment setting, and consistent follow-up systems that dramatically improve conversion rates.
While her expertise was built in automotive, eliteBDC now proudly serves dealerships, RV centers, and businesses across a wide variety of industries nationwide.
Your Partner in Professional Customer Engagement
EliteBDC was founded with a clear mission: to help dealerships and other businesses build stronger, more profitable operations through high-performing call centers and optimized CRM systems.
Our comprehensive services include expert staffing, structured onboarding, personalized coaching, and ongoing training programs designed to maximize team performance and results.
Whether you operate a dealership, RV center, or any customer-facing business, we tailor our solutions to your specific needs — driving better customer engagement, smoother processes, and increased profitability.
“Sara is very knowledgeable as well as a great instructor. She understands the automobile business and what it takes to be successful and move the needle!”
Our Team and Expertise
At Elite BDC, our team consists of over 100 experienced professionals dedicated to helping businesses maximize their customer engagement and revenue.
Our core expertise includes:
- Optimizing Business Development Center (BDC) and call center operations for maximum efficiency
- Custom CRM configurations tailored to your specific workflow and processes
- Proven strategies to significantly boost customer engagement and conversion rates
- Advanced lead management, follow-up, and professional appointment setting systems
With decades of hands-on experience, we have successfully customized and optimized hundreds of CRMs across the country. While our expertise was built in the automotive industry, we are now proudly expanding our services to RV centers, collision centers, service businesses, and other customer-focused industries — helping companies of all types refine both their digital and in-person customer interactions.
Ready to take your customer engagement to the next level?
Why Choose EliteBDC?
Proven Record
Hundreds of dealerships, RV centers, collision centers, and other businesses trust Elite BDC to optimize their BDC and call center operations, increase show rates, and drive consistent revenue growth.
Customized Training
Every business is unique — and our strategies are custom-built to match your specific needs and goals.
Market Domination
We give you the professional tools and strategies you need to run a more efficient operation and outperform your competition.
Our Specialties
We provide solutions that improve dealership efficiency, boost customer engagement, and drive sales growth.
CRM Customization
Maximize efficiency with a CRM tailored to your dealership’s unique needs. We optimize configurations, automate workflows, and provide expert training to ensure seamless lead management and higher conversion rates.
Forms, Scripts and Templates
Empower your BDC team with high-converting scripts, proven templates, and structured processes designed to enhance customer interactions and close more deals.
Mystery Shop
Gain valuable insights into your dealership’s customer experience. Our team conducts secret shopper assessments via phone, web, chat, text, and social media—revealing gaps and opportunities for improvement.
BDC and CRM Performance Coaching
Join our weekly live virtual coaching sessions to refine your dealership’s sales process. From KPI analysis to performance optimization, onboarding checklists, and expert insights, we help your team stay ahead of the competition.
Recruitment
Find and hire the best BDC talent with our streamlined recruitment process. We handle job postings, candidate screenings, and final selections—ensuring your team is staffed with top-performing professionals.
Digital Marketing Assessment
Optimize your online presence with a detailed digital marketing audit. We analyze your website, SEO, social media, and ad performance—offering actionable recommendations to attract more leads and boost conversions.
Managed BDC Services
Let our expert call center act as an extension of your dealership. We professionally engage and follow up with leads across multiple channels—boosting appointments, increasing conversions, and maximizing your sales opportunities.
Group Virtual Training
Upgrade your team’s skills with interactive, live training sessions. We cover best practices, objection handling, and performance strategies to turn your staff into sales powerhouses.
Social Media Services
Grow your brand and drive traffic with expert social content and ad campaigns. We handle everything from post creation to targeted advertising—helping you reach the right audience and turn engagement into leads.
Let’s Ensure Your Dealership’s Success!
Allow us the opportunity to earn your business and help you take your BDC operations to the next level.
Can’t wait? us now!
Schedule Your Free Analysis Today!
Fill out the form below, and one of our eliteBDC specialists will contact you soon.
Let’s start building your dealership’s success story today