Meet Sara Hoagey – CEO and Founder
With more than two decades of hands-on experience in the automotive industry, Sara Hoagey has worked across nearly every area of dealership operations—from sales and business development to service.
Throughout her career, she saw the same challenge again and again: businesses were losing valuable opportunities because customers weren’t being answered quickly, followed up with consistently, or managed effectively through the CRM. Sara founded eliteBDC to solve that problem.
What began with deep roots in automotive has grown into a nationwide business solutions company providing call center services, BDC support, CRM optimization, training, customer engagement, recruiting, and customized operational solutions.
Today, eliteBDC supports automotive dealerships, RV, motorsports, marine, and businesses across a variety of industries—all with the same commitment to real human connection, proven processes, accountability, and measurable results.
Your Partner in Professional Customer Engagement
At eliteBDC, we believe every customer interaction is an opportunity. Our mission is to help businesses create stronger customer experiences through real human connection, proven processes, and consistent follow-up.
From fully managed call center and BDC services to CRM optimization, training, recruiting, and customer engagement solutions, our team can provide the support your business needs—whether that means managing an entire process or strengthening one specific area.
With roots in automotive and experience supporting dealerships, RV, motorsports, marine, and other customer-focused businesses, we customize our approach around your team, your processes, and your goals.
“Sara is very knowledgeable as well as a great instructor. She understands the automobile business and what it takes to be successful and move the needle!”
Our Team and Expertise
Behind eliteBDC is a team of experienced professionals dedicated to helping our clients create better customer experiences and stronger business results.
Our team brings hands-on experience across BDC operations, call center management, sales and service, CRM strategy, customer engagement, training, recruiting, and quality assurance. We don’t simply make calls—we learn your business, work within your processes, and become an extension of your team.
Our expertise includes:
• Fully managed BDC and call center operations
• Sales and service lead management and follow-up
• CRM setup, customization, cleanup, and process optimization
• Appointment setting and customer engagement campaigns
• Training, coaching, scripts, and quality assurance
• Recruiting and additional customized business solutions
With experience rooted in automotive and expanding across RV, motorsports, marine, and other customer-focused industries, our team combines proven processes with the flexibility to build a solution around each client’s unique needs.
Need additional support for your team? Let’s build the right solution together.
What Sets Our Team Apart
Experience That Matters
Our team brings decades of hands-on experience across BDC operations, call centers, sales, service, CRM management, training, and customer engagement.
Built Around Your Business
There is no one-size-fits-all approach at eliteBDC. We learn your business, your processes, and your goals, then customize our support around what you actually need.
People + Process + Technology
We combine real human interaction with proven processes and the technology that works best for your business—including working alongside AI—to help ensure no opportunity falls through the cracks.
Let’s Ensure Your Dealership’s Success!
Allow us the opportunity to earn your business and help you take your BDC operations to the next level.
Can’t wait? us now!
Schedule Your Free Analysis Today!
Fill out the form below, and one of our eliteBDC specialists will contact you soon.
Let’s start building your dealership’s success story today