Build a High-Performing BDC Team
A successful BDC takes more than scripts and activity—it requires the right processes, consistent coaching, and clear accountability. eliteBDC works with your existing team to identify performance gaps, strengthen customer communication, improve CRM usage, and build better follow-up habits.
Through hands-on coaching, call review, process evaluation, KPI guidance, and ongoing feedback, we help your team understand not only what to do, but how to do it consistently.
You keep your team. We help make them stronger.
Key Features That Make the Difference
BDC & CRM Training
Build stronger skills and better habits.
Live, hands-on training focused on customer communication, lead handling, CRM processes, scripts, follow-up, and appointment setting.
Performance & Accountability
Know what’s working—and what needs attention.
Call reviews, mystery shops, lead grading, KPI tracking, and performance feedback help identify gaps and create clear opportunities for improvement.
Ongoing Coaching & Support
Improvement doesn’t stop after training.
Continued coaching, feedback, and process guidance help reinforce expectations, strengthen consistency, and keep your team moving forward.
Ready to strengthen your team’s performance?
When Your BDC Has the Right Tools—but Performance Still Falls Short
Even experienced teams can develop gaps in follow-up, communication, CRM usage, and accountability. The right coaching helps uncover those gaps, reinforce better habits, and give managers greater visibility into performance.
The Problem
Inconsistent Follow-Up
Customers receive different levels of communication depending on who handles the opportunity.
Performance Gaps Go Unnoticed
Without consistent review and feedback, small issues can become costly habits.
Processes Aren’t Followed Consistently
Your CRM, scripts, and workflows only work when the entire team knows how—and why—to use them.
The Solution
Consistent Coaching & Feedback
Reinforce expectations and help employees continuously improve their performance.
Performance Visibility
Call reviews, lead grading, mystery shops, and KPI analysis help uncover where opportunities are being lost.
Stronger Process Execution
Turn your CRM, scripts, and workflows into repeatable habits your team can follow consistently.
What’s Included in Our BDC & CRM Coaching?
We don’t just train your team—we build a high-performing BDC that drives more sales and stronger customer relationships.
BDC Onboarding & Coaching Package
- Live Virtual BDC & CRM Training – Hands-on coaching for sales teams
- Scripts, Templates & Forms – Proven messaging to increase conversions
- Weekly Checklists & Homework – Structured learning for long-term success
- Mystery Shops & Lead Grading – Identify weak points and improve responses
- 3 Training Sessions Per Month (Excludes month-end for better focus)
BDC & CRM Accountability Package
- Graded Internet & Phone Lead Reports – Detailed analysis of team performance
- Competitor Mystery Shops & Pricing Analysis – Benchmark against competitors
- Dealership Traffic Performance Reports – Gain insights into customer interactions
- CRM Survey Review & Lead Source ROI Analysis – Optimize marketing spend
- 2 Virtual eliteBDC Sessions Per Month – Ongoing coaching & improvement
Ready to Build a High-Performing BDC?
A well-trained and accountable BDC drives sales, improves follow-ups, and maximizes CRM efficiency. Let’s take your team’s performance to the next level.
Call us today or fill out the form to schedule your free consultation.