Transform Your BDC into a High-Performing Sales Engine
Our U.S.-based virtual BDC team supports both sales and service operations, providing professional customer communication and consistent follow-up across the customer journey.
Depending on your needs, our team can manage inbound sales and service calls, internet lead follow-up, outbound customer campaigns, appointment setting and confirmations, service scheduling, unsold follow-up, database campaigns, managed chat, and ongoing CRM follow-up.
We work directly within your existing CRM and processes, reviewing customer history, documenting interactions, updating records, and helping maintain clean, accurate customer data. Our agents can follow your established scripts and workflows or implement eliteBDC’s proven processes when additional structure is needed.
Whether you need support for one specific campaign, overflow assistance, or a fully managed BDC solution, we customize the program around your operation, your customers, and your goals.
Key Features That Make the Difference
Dedicated Customer Engagement
Your customers receive professional, consistent communication from trained agents representing your business.
Seamless CRM Integration
We work directly within your CRM to document activity, manage follow-up, update customer information, and keep your team informed.
Flexible, Customized Support
From targeted campaigns and overflow support to fully managed sales and service BDC operations, your program is built around what your business needs.
Let our team handle the follow-up so yours can stay focused on the customers and responsibilities in front of them.
Why Businesses Choose a Managed BDC
Building and managing an in-house BDC requires recruiting, training, technology, management, quality control, and ongoing performance oversight. A managed solution gives you access to an experienced team and established processes without having to build every piece internally.
The Problem
Staffing & Coverage
Hiring, training, scheduling, turnover, and call coverage can put added pressure on managers and internal teams.
Consistency & Accountability
Without dedicated oversight, follow-up, CRM activity, and customer communication can vary from employee to employee.
Scaling With Demand
Call volume, lead volume, campaigns, and seasonal needs can change quickly, making it difficult to maintain the right level of internal support.
The Solution
Experienced BDC Professionals
Trained agents provide professional sales and service customer communication without requiring you to build an entire team internally.
Processes & Quality Oversight
Structured workflows, CRM documentation, coaching, and quality assurance help maintain consistent execution.
Support That Can Scale With You
Choose the services and level of coverage you need, from targeted campaigns and overflow assistance to ongoing managed BDC support.
Full-Service BDC Solutions Tailored to Your Dealership
Our eliteBDC virtual call center provides end-to-end lead handling, appointment setting, and customer follow-ups—24/7.
Call & Lead Management
- Receptionist Services – Professional call handling for all inbound calls.
- Sales & Service Appointment Scheduling – Book and confirm sales & service visits
- Missed Appointment Calls & Rescheduling – Keep customers engaged
- 24/7/365 GM Call Center Partner – Always available support
Customer Engagement
- Internet Leads (Call, Text, Email) – Convert inquiries into appointments
- Managed Chat – Real-time website & SMS support
- Unsold Showroom Traffic Surveys – Gain insights to improve sales strategies
- Declined Service Call Campaigns – Bring customers back for service
- Appointment Reminders – Reduce no-shows
- Multi-Rooftop Dealership Support – Scalable for large dealer groups
Performance & Compliance
- Weekly Performance Reviews – Insights to continuously improve results
- Custom Scripts, Emails & Text Templates – Optimized for dealership success
- OEM, FTC & TCPA Compliance – Meet all regulatory requirements
- Spanish-Speaking Agents Available – Expand your reach and customer engagement
- 75-100 U.S.-Based Agents – Experienced BDC professionals
- Centrally Located in Texas – With additional remote agents
Ready to Improve Your BDC?
Let our expert team handle customer interactions while you focus on closing deals. Call us today or fill out the form to schedule your Free BDC Consultation.