Meet Sara Hoagey – CEO and Founder
With over two decades of hands-on experience in the automotive industry, Sara Hoagey has worked in nearly every dealership role—from sales to service operations. Recognizing the need for specialized Business Development Center training, she founded EliteBDC to provide dealerships with expert solutions that enhance customer engagement, increase showroom traffic, and improve accountability. Under her leadership, EliteBDC has grown into a trusted partner for dealerships and OEMs nationwide.
Empowering Dealerships for Success
EliteBDC was founded with a clear mission: to help dealerships build and maintain high-performing businesses through strong call centers and optimized CRM solutions. Our services include expert staffing solutions, structured onboarding, personalized coaching, and continuous education to ensure dealership teams operate at their full potential.
With training programs tailored to each dealership’s unique needs, we focus on increasing customer engagement, streamlining processes, and ultimately boosting profitability.
“Sara is very knowledgeable as well as a great instructor. She understands the automobile business and what it takes to be successful and move the needle!”
Our Team and Expertise
The Elite BDC team consists of over 100 automotive professionals dedicated to dealership success. Our expertise covers:
- Optimizing BDC operations for maximum efficiency
- Custom CRM configurations that improve workflow
- Proven strategies to boost customer engagement
- Advanced lead management and follow-up processes
We have successfully customized hundreds of CRMs across the country and are now expanding into global markets, helping dealerships refine their digital and in-person customer interactions.
Why Choose EliteBDC?
Proven Record
Hundreds of dealerships trust us to optimize their BDC operations and increase revenue.
Customized Training
Every dealership is unique; our strategies are built to match individual business needs.
Market Domination
We provide the tools and strategies to help your dealership stay ahead of the competition.
Our Specialties
We provide solutions that improve dealership efficiency, boost customer engagement, and drive sales growth.
CRM Customization
Maximize efficiency with a CRM tailored to your dealership’s unique needs. We optimize configurations, automate workflows, and provide expert training to ensure seamless lead management and higher conversion rates.
Forms, Scripts and Templates
Empower your BDC team with high-converting scripts, proven templates, and structured processes designed to enhance customer interactions and close more deals.
Mystery Shop
Gain valuable insights into your dealership’s customer experience. Our team conducts secret shopper assessments via phone, web, chat, text, and social media—revealing gaps and opportunities for improvement.
BDC and CRM Performance Coaching
Join our weekly live virtual coaching sessions to refine your dealership’s sales process. From KPI analysis to performance optimization, onboarding checklists, and expert insights, we help your team stay ahead of the competition.
Recruitment
Find and hire the best BDC talent with our streamlined recruitment process. We handle job postings, candidate screenings, and final selections—ensuring your team is staffed with top-performing professionals.
Digital Marketing Assessment
Optimize your online presence with a detailed digital marketing audit. We analyze your website, SEO, social media, and ad performance—offering actionable recommendations to attract more leads and boost conversions.
Managed BDC Services
Let our expert call center act as an extension of your dealership. We professionally engage and follow up with leads across multiple channels—boosting appointments, increasing conversions, and maximizing your sales opportunities.
Group Virtual Training
Upgrade your team’s skills with interactive, live training sessions. We cover best practices, objection handling, and performance strategies to turn your staff into sales powerhouses.
Social Media Services
Grow your brand and drive traffic with expert social content and ad campaigns. We handle everything from post creation to targeted advertising—helping you reach the right audience and turn engagement into leads.
Let’s Ensure Your Dealership’s Success!
Allow us the opportunity to earn your business and help you take your BDC operations to the next level.
Can’t wait? us now!
Schedule Your Free Analysis Today!
Fill out the form below, and one of our EliteBDC specialists will contact you soon.
Let’s start building your dealership’s success story today