The eliteBDC virtual call center has been operational for 13 years. We offer managed services to outsource your dealership BDC efforts. Our virtual BDC is OEM compliant and approved. All agents are located in the U.S.A.
Our managed services are customized to your dealership needs. Please contact us for your custom quote today!
Our BDC Services:
- Receptionist Services
- Inbound Sales & Service Appointment Scheduling
- Missed Appointment Calls & Rescheduling
- Internet leads (Text, Call, Email)
- Managed Chat
- Unsold Showroom Traffic Surveys
- Appointment Confirmation
- Declined Service Calls
- Manifest List and Recall Lists
About the BDC:
- 75-100 agents depending on workload
- All agents are located within the U.S.A.
- Spanish speaking agents available
- Centrally located in Texas with additional agents working remotely
- We are a custom boutique call center and will cater to your specific dealership needs while implementing best practices.
- Weekly performance review with our staff
- All agents pass a personality profile to assess their ability to complete and set appointments.
- All BDC agents are seasoned and trained.
- Customized scripts, texts & email templates
- We are 100% dealership OEM compliant and co-op eligible.
- We are Federal Trade Commission (FTC) and Telephone Consumer Protection Act (TCPA) compliant.
- 365-24-7 GM call center partner
- The Managed Services BDC can work within your CRM system or within our own.