Our Values & Why You’ll Love Working With Us
Career Growth and Development
We invest in your success with ongoing training and leadership opportunities.
Team Collaboration
Work alongside a talented, supportive team that values your ideas and contributions.
Work-Life Balance
Flexible schedules, remote opportunities, and a culture that values well-being.
When you succeed, we succeed. Join a team that values YOU!
Our Current and Ongoing Opportunities
Don’t wait—these positions won’t stay open for long!
BDC Sales/Service Agent
An eliteBDC Agent is a customer-first professional responsible for delivering concierge-level experiences while driving measurable results for dealership partners. Agents progress through a structured development path beginning in Service, advancing to the Bridge Team, and ultimately to Sales based on performance, certification, and business need.
Position Overview
An eliteBDC Agent is a customer-first professional responsible for delivering concierge-level experiences while driving measurable results for dealership partners. Agents progress through a structured development path beginning in Service, advancing to the Bridge Team, and ultimately to Sales based on performance, certification, and business need.
Career Path Structure
- Phase 1: Service Agent
- Phase 2: Bridge Team Agent
- Phase 3: Sales Agent
Progression is performance-based and requires meeting defined KPIs, QA standards, and Trainual certification requirements.
Core Responsibilities (All Agents)
- Deliver professional phone, text, email, and chat communication
- Follow eliteBDC processes, scripts, and compliance standards
- Accurately document all activity in CRM and phone systems
- Represent dealership brands and eliteBDC with professionalism
- Participate in coaching, QA, and ongoing training
- Meet or exceed required KPIs
- Maintain attendance, schedule adherence, and reliability
Service Agent Duties
- Answer inbound service calls. Make outbound service calls on demand
- Schedule, modify, and confirm service reservations
- Capture customer and vehicle information accurately
- Execute outbound service follow-up campaigns on demand
- Reduce missed and abandoned calls
- Identify and document potential sales opportunities
Bridge Team Agent Duties
- Handle mixed inbound service and sales calls
- Identify sales intent during service conversations
- Warm-transfer or route qualified opportunities
- Support overflow from service and sales teams
- Maintain quality under multi-skill call environments
Sales Agent Duties
- Handle inbound sales calls and internet leads
- Conduct outbound follow-up on CRM and marketing leads
- Qualify customers and schedule sales reservations
- Execute follow-up cadences
- Support events, equity, and special campaigns
Training & Certification Requirements (Trainual LMS)
- New Hire Onboarding
- Service Certification
- Bridge Certification
- Sales Certification
- Ongoing refresher and compliance modules
Quality Assurance Standards
- Minimum QA passing score: 85%
- Failed audits require immediate coaching
- Repeated failures may result in corrective action
Key Performance Indicators
Service KPIs:
- Appointment conversion rate
- Missed call rate
- QA score
Bridge KPIs:
- Accurate routing
- Opportunity identification
- QA score
Sales KPIs:
- Appointment set rate
- Contact rate
- QA score
Professional Expectations
- Strong communication skills
- Coachability
- Attention to detail
- Ability to work in a fast-paced environment
- Team-first mindset
Advancement & Growth
Advancement is based on performance, certifications, QA results, and business needs. eliteBDC prioritizes internal growth opportunities.
Strategic Partnerships Specialist
eliteBDC is hiring a Strategic Partnerships Specialist to support business growth by building relationships and introducing our outsourced BDC services to dealerships and other businesses. This role is both consultative and relationship-driven, focused on identifying opportunities, leading discovery conversations, and guiding prospects through the sales process from initial contact to signed agreement.
Position Information: The B2B Sales Professional is responsible for scheduling demo appointments and closing deals for our B2B partners.
Duties and Responsibilities:
- Outbound Marketing to Dealerships. Some marketing to be provide for you!
- Use Volie (call center software) to fulfill outbound phone campaigns
- Update record in ZOHO when contact is made or to update contact info
- Continue with short and longterm follow up in ZOHO
- Follow the B2B process to set solid appointments and develop relationships
- Follow up with B2B leads from the eliteBDC Website, Social Media Leads, Lists and our Pixel Software
- Aggressively search through recommended social media groups for new leads.
- Actively post on your personal social media a 3-4 times per week and increase your followers by a minimum of 50-100 per month per social media site.
- Accept inbound sales calls from Volie
- Attend conferences as needed (travel 2-3 times per year)
- Build your LinkedIn persona as a professional B2B Salesperson
- Participate in remote training sessions assigned to you
- Complete learning path courses relevant to this position
- Utilize company provided attire and zoom backgrounds.
- Goals: 1 demo kept per day
Study Products, Services and available resources to enhance your ability close deals
- Become an expert in the products you represent
- Become an expert user of our platforms (Volie and ZOHO)
General Considerations:
- The primary workload is communicating by telephone, cell phone, text, and by email. It is expected to
be successful in this position you will likely be making between 50 -75 outbound phone calls each day.
The Volie dialer provides a reasonable solution to make the call volume.
• You have the option to call on dealers in person, speak at industry events, etc.
Compensation and benefits
- Hours: Monday – Friday, 8A-5P
- Salary plus monthly commission. To be discussed during the interview.
- Commission structure -you will be paid commission of gross profit per dealership account per month on a six-month rolling book of business.
- 2-weeks paid vacation and holidays
- Offer to be provided after a formal interview.
Let’s Ensure Your Dealership’s Success!
We’re always looking for talented individuals to join our growing team. If you don’t see a role that fits, reach out anyway! We’d love to hear from you.