Our Values & Why You’ll Love Working With Us
Career Growth and Development
Build your skills through ongoing training, coaching, and opportunities to take on new responsibilities and grow within the company.
Team Collaboration
Work alongside talented people who value collaboration, communication, and the contributions you bring to the team.
Work-Life Balance
Enjoy flexible scheduling, remote opportunities for eligible positions, and a culture that recognizes the importance of life outside of work.
When you succeed, we succeed. Join a team that values YOU!
Our Current and Ongoing Opportunities
Explore current openings and positions we regularly recruit for at eliteBDC. We’re always interested in connecting with motivated, dependable people who are ready to learn, grow, and contribute to a great team.
BDC Agent
Position Overview
As an eliteBDC BDC Customer Engagement Agent, you’ll represent our dealership partners while delivering professional, concierge-level customer experiences across phone, text, email, and chat.
Agents begin in Service and have the opportunity to advance through our structured development path to the Bridge Team and ultimately Sales, based on performance, certification, and business needs.
What You’ll Do
- Communicate professionally with customers by phone, text, email, and chat
- Schedule, modify, and confirm service and sales appointments
- Make outbound follow-up calls and support customer engagement campaigns
- Accurately document customer interactions and activity in CRM systems
- Identify customer needs and potential sales opportunities
- Follow eliteBDC processes, scripts, and compliance standards
- Participate in ongoing training, coaching, and quality assurance
- Meet established performance and quality expectations
- Represent eliteBDC and our dealership partners with professionalism
Your Career Path
Service Agent
Build a strong foundation in customer communication while handling inbound and outbound service calls, scheduling service appointments, confirming reservations, and supporting service follow-up campaigns.
Bridge Team Agent
Expand your skills by supporting both service and sales conversations, identifying sales opportunities, routing qualified customers, and assisting with call volume across multiple areas.
Sales Agent
Advance into sales-focused customer engagement, including inbound sales calls, internet leads, outbound follow-up, appointment setting, and special sales and marketing campaigns.
Training & Development
Every agent receives structured onboarding and ongoing development through eliteBDC’s training program. Certification opportunities include New Hire Onboarding, Service, Bridge Team, and Sales, along with continued coaching and refresher training.
What We’re Looking For
- Strong verbal and written communication skills
- A customer-first mindset
- Reliability and attention to detail
- Coachability and a willingness to learn
- Comfort working in a fast-paced environment
- Strong organizational and documentation skills
- A collaborative, team-first attitude
- Motivation to meet goals and continuously improve
Grow With eliteBDC
We believe in developing talent from within. Advancement is based on performance, training and certification, quality results, and business needs, giving motivated agents a clear path to develop new skills and take on greater responsibility.
Don’t See the Right Position?
We’re always looking for talented, motivated individuals to join the eliteBDC team.
If you don’t see a current opening that matches your experience, we’d still love to hear from you.