Meet the Leaders Behind eliteBDC
Behind every great company are great people. Get to know the leaders who help shape our culture, support our employees, and create outstanding experiences for our clients
Sara Hoagey
Owner/CEO
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Todd Hoagey
CFO
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Jacob Redmon
CQO
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Robin Groth
Talent Acquisitions Manager
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Deanna Roney
Marketing Manager
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Cindy Parrish
Strategic Partnership Specialist
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Rosie Simmons
Operations Manager
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Kelcie Roeder
Service Account Executive
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Amber Dodson
Sales Account Executive
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Christina Derringer
Sales Account Executive
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Sara Hoagey
Owner/CEO
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Todd Hoagey
CFO
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Jacob Redmon
CQO
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Robin Groth
Recruiting & Onboarding Manager
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Deanna Roney
Marketing Manager
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Cindy Parrish
Strategic Partnership Specialist
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Rosie Simmons
Operations Manager
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Kelcie Roeder
Service Account Executive
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Amber Dodson
Sales Account Executive
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Christina Derringer
Sales Account Executive
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Sara Hoagey
Owner/CEO
- What do you love most about your job?
Being a professional problem solver. Working with technology behind the scenes and educating clients and staff! - What makes a great workday for you?
A hat-trick! - Coffee, energy drink, or pure willpower?
75% coffee - What’s your go-to pump-up song?
Clean 90-s hip-hop anything. - What’s one fun fact about you?
Love piano, playing and watching all sports! If you’re sarcastic – we have a lot in common!
Todd Hoagey
CFO
- What do you love most about your job?
Working with Sara. - What makes a great workday for you?
Getting tasks completed, feeling satisfied with a good days work - Coffee, energy drink, or pure willpower?
Yes, no, yes. I limit coffee to one or two, had a bad experience hooked on caffeine once. Shall we say caffeine withdrawal is not fun? Not big on the energy drinks. Willpower seems to be the prevailing driver. - What’s your favorite genre of music?
Hard rock Christian music. - What’s one fun fact about you?
I love landscaping, outdoors, flowers….it’s my zen.
Jacob Redmon
CQO
- What do you love most about your job?
I love the analytical side of what I do-building and refining processes that empower our agents to perform at their best and deliver exceptional experiences for both our clients and their customers. I also thrive in the constant evolution of the role-no two days are the same, and I enjoy tackling new challenges while staying on the cutting edge of technology and innovation. - What makes a great workday for you?
A great day is one where I’ve been able to solve meaningful problems and implement improvements that directly support our agents. When our team is set up for success, everything else falls into place. - Coffee, energy drink, or pure willpower?
60% coffee, 40% willpower! - What’s your favorite genre of music?
My taste is all over the place-from Reba McEntire to Taylor Swift to Ozzy Osbourne. - What’s one fun fact about you?
When I’m not working, I’m usually spending time with my nieces, traveling, or behind the camera. Ireland is my favorite place I’ve ever visited-it’s hard to beat the scenery and atmosphere.
Robin Groth
Recruiting & Onboarding Manager
- What do you love most about your job?
Being able to make meaningful connections with applicants and agents every day. Working together as a team, while finding the right applicants to keep moving the company forward. - What makes a great workday for you?
Finding new agents to join our teams and helping out where ever I can. - Coffee, energy drink, or pure willpower?
Pure willpower. - What’s your go-to pump-up song?
I don’t need a song to pump me up. I am just always looking for ways to improve what I do for the company. - What’s one fun fact about you? or What do you want people to know about you?
I love crafting and being creative. I love working here, and I love spending my off time with my family.
Deanna Roney
Marketing Manager
- What do you love most about your job?
I love having the chance to be creative while also getting to watch eliteBDC grow. It is rewarding to be part of a company that is always moving forward, finding new ways to improve, and making a real impact for our clients. Being able to contribute ideas, bring projects to life, and help shape how we present ourselves and support our dealers is one of the things I enjoy most. - What makes a great workday for you?
Seeing our dealers happy is always rewarding, but what means the most is watching our team come together and overcome any obstacle. A great workday is one where everyone is communicating, supporting each other, and finding solutions no matter what comes our way. There is something really special about seeing hard work, teamwork, and determination turn into great results for both our clients and our company. - Coffee, energy drink, or pure willpower?
All three, baby! - What’s your go-to pump-up song?
If I’m not listening to praise and worship music, you can usually find me jamming to early 2000s favorites. Honestly, I listen to just about everything. Put my Spotify on shuffle and you might hear hip hop, R&B, rap, country, rock, metal, worship, or even folk. - What’s one fun fact about you?
Between work, being a mom of three busy kids in sports, and serving as the lead for my city festival committee, life stays full. When I do get a little downtime, I enjoy riding my motorcycle, gaming, fishing, and spending time at the lake. Whether I’m on the go or able to relax for a bit, I love making the most of every moment.
Cindy Parrish
Strategic Partnership Specialist
- What do you love most about your job?
What I love most is connecting with people and helping companies find the right support to grow. I enjoy learning about their business, understanding their challenges, and helping them see new opportunities. - What makes a great workday for you?
A great day is one where I have been able to help someone, stay creative, and make progress on meaningful work. I love days where I feel productive and know I have made a difference. - Coffee, energy drink, or pure willpower?
Coffee with a strong side of faith and determination. - What’s your go-to pump-up song?
I enjoy music that is uplifting and inspiring, especially Christian music. - What’s one fun fact about you?
When I am not working, I write Christian children’s books, stay active in my church, and enjoy expressing my creativity through jewelry design and painting.
Kelcie Roeder
Service Account Executive
- What do you love most about your job?
I love being able to grow relationships with the dealerships for partnerships that drive results and growth on both sides! I love to help and learn! - What makes a great workday for you?
Happy clients, Happy customers, Happy staff and staying ahead of the game. - Coffee, energy drink, or pure willpower?
On any given day, you can catch me with all three going at one time! - What’s your favorite genre of music?
My music really reflects my mood. What’s the vibe? I live for 90s music on a sunny day with the sun roof open and no where to be! - What’s one fun fact about you?
Cher is a relative by blood on my father’s mother’s side of the family. I’m not musically inclined; I prefer to spend my time on the water. Lake, pool, or ocean-float, drink and speaker handy, I’m in paradise.
Amber Dodson
Sales Account Executive
- What do you love most about your job?
Driving results, improving processes, and helping the team succeed. - What makes a great workday for you?
Getting ahead of the work, solving real problems, and keeping everything running smoothly. - Coffee, energy drink, or pure willpower?
Pure willpower: with coffee as backup when needed. - What’s your favorite genre of music?
I enjoy a wide range of music, including classic rock like AC/DC and Queen, as well as 90s country artists like Shania Twain and Reba McEntire. - What’s one fun fact about you?
Outside of work, I enjoy hand embroidery and tending to my small farm – collecting eggs, feeding my goats, and enjoying the simple, steady routines of daily life.
Christina Derringer
Sales Account Executive
- What do you love most about your job?
The people. Both my team and customers. No two days are the same, and I love being able to solve problems and actually make someone’s day a little easier. - What makes a great workday for you?
Getting ahead of the work, solving real problems, and keeping everything running smoothly. - Coffee, energy drink, or pure willpower?
Start with coffee, then switch to willpower when the day starts getting ideas. - What’s your favorite genre of music?
My playlist daily depends on my mood. From country calm to boss-mode jams to chaotic rock—my music matches the mood of the day. - What’s one fun fact about you?
I have a teenage daughter and son in college, so I mostly just supervise and fund the operation at this point. I love thrifting, DIY projects, and cooking. Honestly, my favorite thing is just spending time with my family.
Rosie Simmons
Operations Manager
- What do you love most about your job?
Being able to help our teams grow and succeed. Even before this position, that was always my number one priority! - What makes a great workday for you?
A great day is knowing I’ve done everything in my power to ensure the success of our agents. - Coffee, energy drink, or pure willpower?
The surplus of energy drinks I have is questionable to some, but a necessity to me (Joking! … Kind of) - What’s your favorite genre of music?
I don’t have a specific favorite genre, I listen to everything from K-pop like Stray Kids to alternative metal like Sleep Token, just depends on the day really! - What’s one fun fact about you?
I am an avid gamer and card collector! I have over 10k hours invested into the games I play, and wholeheartedly believe that some of that contributes to the problem solving and teamwork skills I have today!
Leadership That Stays Involved
At eliteBDC, leadership is hands-on, not hands-off. Our management team stays connected to our employees, clients, and daily operations to help ensure consistent performance, exceptional customer experiences, and measurable results.
With more than 100 years of combined leadership experience, our team oversees 200+ professionals supporting 400+ clients nationwide. That experience spans call center and BDC operations, CRM strategy, sales and service, customer engagement, recruiting, training, and performance coaching.
Our leaders don’t simply set expectations—they help develop the people, processes, and strategies behind them. Through ongoing coaching, quality assurance, performance monitoring, and direct client collaboration, we continually look for ways to strengthen results.
It’s that combination of experience, accountability, and hands-on leadership that helps eliteBDC operate as a true extension of our clients’ teams.