Transform Your BDC into a High-Performing Sales Engine
eliteBDC’s Managed Sales BDC Services provide professional lead response, customer follow-up, and appointment setting without the expense and complexity of building an in-house team. With U.S.-based agents available, we deliver personalized customer engagement through phone, text, email, and chat.
We work directly within your existing CRM, managing leads, documenting conversations, updating customer records, and maintaining consistent follow-up. From inbound calls and internet leads to prospect follow-up and database campaigns, we customize our services around your business’s sales process.
Managed Sales BDC Services Built Around Your Business
From lead response and appointment setting to customized customer campaigns and performance reporting, eliteBDC offers flexible Sales BDC support designed around your business’s needs.
Call & Lead Management
- Inbound Call Handling: Professional receptionist and customer call support.
- Internet Lead Management: Respond to inquiries through calls, texts, and emails.
- Sales Appointment Scheduling: Book, confirm, and reschedule appointments.
- Missed Appointment Follow-Up: Reconnect with customers and recover missed opportunities.
- 24/7/365 Call Center Support: Available through our GM call center partnership, where applicable.
Customer Engagement & Campaigns
- Managed Chat: Website and SMS communication support.
- Unsold Prospect Follow-Up: Reconnect with showroom visitors and other sales opportunities.
- Appointment Reminders: Help reduce missed appointments.
- Custom Outreach Campaigns: Targeted follow-up and customer engagement.
- Multi-Location Support: Flexible services for businesses operating across multiple locations.
Performance, Staffing & Compliance
- Performance Reviews: Weekly reporting and opportunities for improvement.
- Customized Communication: Scripts, email templates, and text messaging tailored to your business.
- Compliance Support: Processes designed around applicable OEM, FTC, and TCPA requirements.
- U.S.-Based Agents: Experienced agents available, with Spanish-speaking support options.
Choose the Right Sales BDC Solution
Select a package below to view detailed pricing. Save up to 35% with offshore labor on eligible plans.
A La Carte Services
Flexible inbound reception, outbound campaigns, and customer communication services tailored to your business’s needs.
Starting from
$200/mo
AI Packages
24/7 AI-powered voice, text, and email engagement with AI Engage, AI Dominate, and Hybrid BDC solutions.
Starting from
$305/mo
Outsourced BDC Agents
Dedicated BDC professionals managing customer calls, texts, emails, lead follow-up, and appointment scheduling for your business.
Starting from
$595/mo
Customize Your Own
Not finding the right fit? Contact us for a fully customized combination of AI, live agents, and dealership support services
Custom quote
Custom
A La Carte Services
Build your own BDC stack
Customize your BDC support with inbound reception, outbound calling, AI communication, and marketing campaigns. Mix and match services to fit your business and save 10% when bundling multiple services.
When a customer requests a callback or engages with our team, we continue follow-up until the conversation is resolved.
| Leads / ROs | Inbound Reception | Outbound: 1 Attempt | 2 Attempts | 3 Attempts ★ | 5 Attempts | 7 Attempts | Mass Marketing |
|---|---|---|---|---|---|---|---|
| 100 | $325 | $200 | $300 | $400 | $600 | $700 | $270 |
| 200 | $650 | $400 | $600 | $800 | $1,200 | $1,400 | $345 |
| 300 | $975 | $600 | $900 | $1,200 | $1,800 | $2,100 | $420 |
| 400 | $1,300 | $800 | $1,200 | $1,600 | $2,400 | $2,800 | $495 |
| 500 | $1,625 | $1,000 | $1,500 | $2,000 | $3,000 | $3,500 | $570 |
| 700 | $2,275 | $1,400 | $2,100 | $2,800 | $4,200 | $4,900 | $720 |
| 900 | $2,925 | $1,800 | $2,700 | $3,600 | $5,400 | $6,300 | $870 |
| 1100 | $3,575 | $2,200 | $3,300 | $4,400 | $6,600 | $7,700 | $1,020 |
| 1300 | $4,225 | $2,600 | $3,900 | $5,200 | $7,800 | $9,100 | $1,170 |
| 1500 | $4,725 | $3,000 | $4,500 | $6,000 | $9,000 | $10,500 | $1,320 |
| 2000 | $6,300 | $4,000 | $6,000 | $8,000 | $12,000 | $14,000 | $1,695 |
| 2500 | $7,625 | $5,000 | $7,500 | $10,000 | $15,000 | $17,500 | $2,070 |
24/7 AI coverage
CRM integration where available
7-Day Help Desk
AI-graded & recorded calls
Daily and MTD call recap report sent via email.
Verification of clients phone number in service prior to calling.
Hot email alerts for priority items (pictures requested, etc.)
Bilingual agents on all shifts
Ability to live chat with your agents throughout the day
Agents schedule in your CRM
Multi-rooftop discounts
Discounted live and on-demand training packages.
Dedicated Account Manager*
DMS integration for ROI reporting available.**
Save 35% – offshore labor is available on all A La Carte pricing listed above.
Save 10% – combine two or more services and receive a 10% discount on your total.
*A dedicated Account Performance Manager is included with investments of $2,495/mo or more.
**No additional charge for campaigns over $1K or more.
Outsourced BDC Agents
Internet, phone & unsold showroom traffic
Our U.S.-based BDC agents manage inbound inquiries, outbound calls, texts, emails, and sales lead follow-up as an extension of your business. Choose from four engagement tiers based on how long your team follows up with each lead.
| Leads / ROs | Hot Lead (1 Day) | Dominate (1 Week) | Accelerate (2 Weeks) | Full Service (30+ Days) |
|---|---|---|---|---|
| 100 | $595 | $1,495 | $1,795 | $1,995 |
| 200 | $995 | $1,600 | $1,800 | $2,400 |
| 300 | $1,495 | $2,400 | $2,700 | $3,600 |
| 400 | $1,995 | $3,200 | $3,600 | $4,800 |
| 500 | $2,495 | $4,000 | $4,500 | $5,500 |
| 700 | $3,495 | $5,600 | $6,300 | $7,700 |
| 900 | $4,495 | $7,200 | $8,100 | $9,000 |
| 1100 | $4,395 | $8,800 | $9,900 | $11,000 |
| 1300 | $5,195 | $10,400 | $11,700 | $13.000 |
| 1500 | $5,995 | $12,000 | $13,500 | $15,000 |
| 2000 | $7,995 | $14,000 | $18,000 | $20,000 |
| 2500 | $9,995 | $17,500 | $22,500 | $25,000 |
24/7 USA W2 agent coverage
CRM integration where available
Appointment confirmation & rescheduling
Agents schedule within your CRM
Agents schedule appointments within your CRM
Ability to live chat with our agents throughout the day
Daily and MTD call recap report sent via email
Hot email alerts for priority items (pictures requested, etc.)
Payoff or Mining leads are $5/lead. Please ask us for a vendor list.
Bilingual agents on all shifts
Hot email alerts for priority items
After-visit re-appointment
AI-graded & recorded calls
Agents complete eliteBDC assigned tasks within your CRM
7-Day Help Desk
Discounted live and on-demand training packages
Dedicated Account Manager*
DMS integration for ROI reporting available.**
Full Service includes:
Up to 100 mining records /mo.
Allows a 10% variance overage of internet leads over 90-days
Includes monthly custom mass marketing email, text, and ringless voicemail campaigns
Save 35% – offshore labor available on all AI package pricing above.
Multi-rooftop discounts available for dealer groups. Contact us for group pricing.
*A dedicated Account Performance Manager is included with investments of $2,495/mo or more.
**No additional charge for campaigns over $1K or more.
Customize your own
Let’s build the right solution
Every business is different. If our existing packages aren’t quite the right fit, we’ll create a customized solution combining the services and support your business needs.
Mix A La Carte services with AI or agent packages
Custom call attempt schedules
Dealer group & multi-rooftop pricing
Offshore labor options (save up to 30%)
Custom CRM workflow builds
Reach our sales team at sales@eliteBDC.com or request a live demo using the form on our website.
AI Packages
24/7 AI-powered lead engagement
| Leads / ROs | Dealer AI Software | AI Engage | AI Dominate (AI + Ringless) | Hybrid BDC (AI + Calls) |
|---|---|---|---|---|
| 100 | $750 | $305 | $359 | $995 |
| 200 | $1,500 | $509 | $599 | $1,795 |
| 300 | $2,250 | $679 | $799 | $2,495 |
| 400 | $3,000 | $849 | $999 | $3,295 |
| 500 | $3,750 | $1,019 | $1,199 | $3,995 |
| 700 | $5,250 | $1,189 | $1,399 | $5,395 |
| 900 | $6,750 | $1,359 | $1,599 | $6,775 |
| 1100 | $8,250 | $1,529 | $1,799 | $8,195 |
| 1300 | $9,750 | $1,699 | $1,999 | $9,495 |
| 1500 | $11,250 | $1,869 | $2,199 | $10,895 |
| 2000 | $15,000 | $1,954 | $2,299 | $13,995 |
| 2500 | $18,750 | $2,379 | $2,799 | $17,495 |
24/7 AI coverage
CRM integration where available
Ability to live chat with your agents throughout the day
AI-graded & recorded calls
7-Day Help Desk
After visit re-appointment / survey
Discounted live and on-demand training packages.
Payoff or Mining leads are $5/lead. Please ask us for a vendor list.
Bilingual agents on all shifts
Hot email alerts for priority items (pictures requested, etc.)
Agents schedule in your CRM
Multi-rooftop discounts
Daily and MTD call recap report sent via email
Appointment Confirmation & Rescheduling
Dedicated Account Manager*
DMS integration for ROI reporting available.**
Save 35% – offshore labor available on all AI package pricing above.
*A dedicated Account Performance Manager is included with investments of $2,495/mo or more.
**No additional charge for campaigns over $1K or more.
Ready to Improve Your BDC?
Let our expert team handle customer interactions while you focus on closing deals. Call us today or fill out the form to schedule your Free BDC Consultation.