AVAILABLE SUPPORT & SERVICE FEATURES
Built for Dealerships. Flexible to Fit Your Needs.
No two service departments operate the exact same way, so our plans are designed to match your dealership’s support needs, coverage goals, and communication preferences. Features may vary by plan, service type, and package level.
Text-Enabled Phone Lines
Two-way texting on all lines
Bilingual Agents - All Shifts
English & Spanish coverage
Microsoft Teams Chat Access
Chat with your agents directly
7-Days/Week Help Desk
Support every day of the week
DoNotCall SANS Registration
Fully compliant outreach
Appointments In Your Scheduler
Works within your existing software
Instant Email Alerts
Priority items flagged immediately
Monthly Performance Meeting
Data review & optimization session
Special Discounts Available
eliteBDC offers flexible pricing options for dealerships that need additional support, lower-cost labor models, or multi-store coverage.
Offshore labor is available at 20% off the listed pricing.
Dealer groups and multi-rooftop dealerships may qualify for custom pricing.
Transparent Pricing
Automotive Service Scheduling Pricing
Choose inbound service scheduling support, outbound appointment campaigns, or combine both to help keep your service lane full.
Automotive Service Department — Inbound Appointment Scheduling
Priced by your average monthly inbound repair orders. Drag the slider to find your tier.
| Avg Repair Orders / Month | Monthly Price |
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Automotive Service Department — Outbound Calls, Texts & Emails
Priced by number of customer records contacted per month. Drag the slider to find your tier.
| Records | Monthly Price |
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| Records | Monthly Price |
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What You Get
Service Support Built Around Your Dealership
Choose the level of support that best fits your service lane. eliteBDC offers flexible inbound and outbound service solutions designed to help your team answer calls faster, follow up more consistently, and book more appointments.
Inbound Call Handling
Available features may include:
Professionally answered inbound service calls
Appointment scheduling inside your existing DMS/scheduler
Bilingual agents available on every shift
Text-enabled lines for customer follow-up
Instant email alerts for high-priority items
Overflow and after-hours call capture
Monthly performance review meeting
Microsoft Teams access to your agent team
Outbound Campaigns
Available features may include:
Multi-channel outreach: calls, texts, and emails
Service appointment reminders and recalls
Declined service follow-up campaigns
DoNotCall SANS account registration included
Bilingual outreach on all campaigns
Appointments booked directly in your scheduler
Instant alerts for priority callbacks
Monthly campaign performance review
Why Dealerships Choose eliteBDC
Proven Support for Busy Dealership Teams
Built for Automotive
Support designed around dealership calls, service scheduling, customer follow-up, and fast response times.
Customized to Your Store
Plans can be built around your volume, store count, and preferred labor model.
Focused on Performance
Monthly review meetings help track results and improve your program over time.
Easy to Start
Agents work inside your current scheduler and stay connected with your team.
