Frequently Asked Questions

What holidays are you closed?

We can be open 24/7, 365 days a year. With your approval, we prefer to be closed on Easter, Thanksgiving, Christmas Day, and close early on Christmas Eve.

Do you just call customers without looking up their records?

No. We are not an automated dialer. We strongly recommend that our agents review the customer’s history, merge duplicate records, and update any incorrect contact information before making contact. We believe quality and quantity are equally important.

Do you inform customers that you will be meeting with them and that you work here?

No. We inform customers that we work alongside the managers at the dealership. Best practice is to have the client ask for the Showroom Director (or their former Sales Consultant) when they arrive.

If our sales team enters a duplicate record as a phone-up or walk-in, can you merge them for us?

Yes. Merging duplicate records is one of the first steps we take when actively working any customer file.

Have more questions? 

Please email Sales@elitebdc.com  We’ll get back to you right away.

Have More Questions About Our Services?

Your Customers Deserve a Faster Response.
Your Team Deserves Better Support.

At eliteBDC, we help businesses improve customer communication, increase appointment rates, and create a better customer experience.

Whether you need help with inbound call answering, lead follow-up, appointment setting, CRM processes, training, mystery shopping, or outbound campaigns, our team is here to help.

Our solutions are designed to ensure opportunities don’t fall through the cracks while allowing your team to focus on what they do best.

When do you stop contacting the customer?

We stop contacting a customer in the following situations:

  • The dealership is actively working with the guest that day (we can resume follow-up if your team becomes too busy).
  • The customer is currently in the showroom (if they do not purchase, we will begin unsold showroom traffic / save-a-deal calls).
  • The customer has hung up on us two times.
  • The customer states they were declined financing.
  • The customer specifically requests to only work with their Sales Consultant or Manager at the store.
  • The customer states they have already purchased a vehicle (we will confirm they took delivery and signed paperwork).
  • The customer has been marked as sold or pending.
  • The customer has asked to be placed on Do Not Call, Do Not Text, and Do Not Email lists.
  • The dealership specifically requests that we stop contacting the customer.

Still have questions?

If you have more questions or need personalized advice, schedule a free strategy session with our experts today.

email Sales@elitebdc.com