The Support Your Service Team Needs to Succeed
eliteBDC’s Managed Service BDC Services help your business manage customer communication, service scheduling, and follow-up without the expense and complexity of expanding an in-house team. With U.S.-based agents available, we provide personalized support through phone, text, email, and chat.
We work directly within your existing scheduler, scheduling and confirming appointments, documenting conversations, updating customer records, and managing ongoing follow-up. From missed calls and appointment reminders to declined-service campaigns and customer retention outreach, we customize our support around your business’s needs.
Managed Service BDC Support Built Around Your Business
From service appointment scheduling and customer follow-up to retention campaigns and performance reporting, eliteBDC provides flexible Service BDC support tailored to your business’s needs.
Call & Appointment Management
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Inbound Call Handling: Professional customer call support and service inquiries.
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Service Appointment Scheduling: Book, confirm, and reschedule appointments.
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Missed Call Follow-Up: Reconnect with customers and recover missed scheduling opportunities.
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Appointment Reminders: Help customers stay on schedule and reduce no-shows.
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24/7/365 Call Center Support: Available through our GM call center partnership, where applicable.
Customer Engagement & Retention
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Declined-Service Follow-Up: Reconnect with customers about previously recommended services.
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Customer Retention Campaigns: Encourage repeat visits and ongoing customer relationships.
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Managed Chat: Website and SMS communication support.
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Outbound Customer Campaigns: Targeted calls, texts, and emails.
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Multi-Location Support: Flexible programs for businesses with multiple locations.
Performance, Staffing & Compliance
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Performance Reviews: Weekly reporting and opportunities for improvement.
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Customized Communication: Scripts, emails, and text templates tailored to your business.
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CRM Management: Work directly within your existing CRM to document activity and maintain customer records.
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Compliance Support: Processes designed around applicable communication and privacy requirements.
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U.S.-Based Agents: Experienced agents available, with Spanish-speaking support options.
Transparent Pricing
Automotive Service Scheduling Pricing
Choose inbound service scheduling support, outbound appointment campaigns, or combine both to help keep your service lane full.
Automotive Service Department — Inbound Appointment Scheduling
Priced by your average monthly inbound repair orders. Drag the slider to find your tier.
| Avg Repair Orders / Month | Monthly Price |
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Automotive Service Department — Outbound Calls, Texts & Emails
Priced by number of customer records attempted per month. Drag the slider to find your tier.
| Records | Monthly Price |
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| Records | Monthly Price |
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Special Discounts Available
eliteBDC offers flexible pricing options for dealerships that need additional support, lower-cost labor models, or multi-store coverage.
Offshore labor is available at 35% off the listed pricing.
Dealer groups and multi-rooftop dealerships may qualify for custom pricing.
Ready to Improve Your BDC?
Let our expert team handle customer interactions while you focus on closing deals. Call us today or fill out the form to schedule your Free BDC Consultation.